Privacy Policy

This privacy policy explains how Crown Labels uses and protects any information that is gathered from users of this website. Crown Labels is committed to ensuring that the privacy of all website visitors is protected, and that if any user data is collected, it will only be used as described by this policy.

What information is collected?

 

Crown Labels may collect information when you visit and use this website through the collection of metadata. We have various settings and policies in place to ensure that this is not personally identifiable. Examples of browsing data collected may include:

 

  • Page Views

  • Website navigation flows

  • Regional location data of website visitors

 

We collect specific data when you submit an enquiry form or sign up to our mailing list in order to provide the service requested.  Information is only sent to Crown Labels when you submit a form. Data collected may include:

 

  • Your name, profession and industry

  • Contact information such as your email address, telephone number or address

  • Other information relevant to order enquiries

 

How is my information used?

 

Information collected by Crown Labels helps with various aspects of your user experience and customer journey, along with helping to ensure that our website is functioning as intended. The following details where we may collect personally identifiable information, and why we do so.

Mail List Sign Up Forms, Guide Requests:

  • We collect the email address you submit in order to add you to our mailing list, and send you any requested guides.

  • We collect details such as your name and company, as provided, when you sign up to our mailing list using certain forms.

 

Quick Quotation Enquiries:

  • We collect various forms of personal information such as your name, organisation and contact details, so as to respond to your request.

  • We collect information you provide us regarding your enquiry, current label provision, or any other information relevant to your enquiry.

  • Form submissions are stored in a database and forwarded to our sales inbox to ensure a prompt response.

 

Contact Forms:

  • We collect various forms of personal information such as your name, organisation and contact details, so as to respond to your enquiry.

  • We collect any other information relevant to your enquiry that you provide.

  • Form submissions are stored in a database and forwarded to our sales inbox to ensure a prompt response.

 

Sample Request Forms:

  • We collect various forms of personal information such as your name, organisation, contact details and address, in order to respond to your request and provide samples.

  • We collect any other information relevant to your request that you provide.

  • Form submissions are stored in a database and forwarded to our sales inbox to ensure a prompt response.

 

How is my information kept safe?

 

Crown Labels is committed to keeping your information safe and secure. We use a variety of physical, electronic and managerial features to help safeguard information that is collected and any information that you provide to us. This includes a SSL security certificate to help keep information transmitted to and from the website secure, including the transfer of any data internationally for the purposes of providing services.

 

The contact, quick quotation and sample request forms on our website are provided using software from 123FormBuilder. All form records remain private and are only able to be used by Crown Labels. Submissions are not disclosed unless required by law to do so.

 

Mail list sign up forms are provided by MailChimp, with information submitted being transferred to and stored securely on their servers.

 

Do any third parties have access to my data?

 

We use some third party service providers, however these are strictly as data processors in order for us to provide services to you. Crown Labels does not share, sell, distribute or lease your personally identifiable information to any third parties for purposes not outlined in this privacy policy. If this were to occur, it would either be with your permission, or if we are required by law to do so.

 

Cookies

 

We use essential cookies to provide the services and features offered on our website, and to improve our user experience. A cookie is a small data file which is placed on your computer with permission, in order to help analyse web traffic or let us know when you visit a particular website.

 

Most web browsers automatically accept cookies, however you can configure your browser to not accept them, and can delete the cookies from this website. By disabling our cookies you may experience interruptions or limited functionality in certain areas of the website.

 

The current extent of Cookie usage on the Crown Labels website is by trusted third parties, Google Analytics and Wix.

 

Website Statistics (Google Analytics):

Through use of the Google Inc Google Analytics tracking code we collect data which informs us about your use of this website. Data collected using this service remains anonymous, including IP address due to the use of anonymised IP address collection, and Crown labels does not have access to any personal information of any individual user. We do not collect demographic or interest based information.

 

Data collected is retained by Google Analytics for 14 months before automatically expiring and being deleted; this is the minimum time currently available. Both session-only and persistent cookies are used for Google Analytics. 

 

The data used by Google is subject to their own user agreements, which you can view on their Privacy Policy page (external link). You can also opt out of your data being collected for use in this service by using the Google Analytics Opt Our Browser add on (external link), or adjust your personal Google Account settings to change how Google tracks your website visits.

Website Engagement (Hotjar):

We use Hotjar to further understand behaviour flows and optimise our website and overall experience. This is achieved through analysing links clicked, time spent on pages, and other similar features. Hotjar uses cookies and other technologies to collect data about user behaviour and device types. This also includes de-identified IP addresses, device screen sizes, device types (unique device identifiers), browser information, geographic information (country) and preferred language. This information is stored by Hotjar on our behalf in a pseudonymised profile and this data is never sold. For further information please visit the Hotjar support site (external link).

 

Hosting and Page Loading (Wix):

The hosting provider for the Crown Labels website is Wix, and as such a variety of essential cookies are used in order to provide the website and manage user visits. This helps to balance activity across servers and computers and ensure a fast page load speed.

Cookie Notice Acceptance (Wix):
When you close the cookie notice banner, a cookie file will be used so as to prevent you seeing the cookie popup again.

External Links and Other Websites

 

Occasionally we may link to other external websites of interest. While every effort is made to ensure that these websites are safe and secure, we do not have control over these websites and cannot be held responsible for the protection or privacy of any information you provide to them. 

 

You should be cautious and review the privacy policy of each external website that you visit.

To help you manage the links you visit, our website and email marketing content use link identifiers to show internal or direct Crown Labels links and external links. External links are signified by a ↗ symbol whereas internal links are signified by a > symbol.

 

How can I control my information?

 

Crown Labels is committed to your privacy rights and wants to make it as easy as possible for you to control your information and change your preferences. 

 

You can contact a member of our team either through our contact form, emailing sales@crownlabels.co.uk or by calling the office on 01709 363 888.

 

We aim to acknowledge and complete your request as soon as possible, although it may take up to 30 days to complete your request in some situations. Requests may include:

 

  • Requesting to unsubscribe from our mailing list

  • Change your contact preferences

  • Amend your contact and customer details

  • Request a copy of your information held by Crown Labels

  • Request deletion of your information held by Crown Labels

  • Find out more about our privacy initiatives, data handling policies and data security

  • Any other right as part of the General Data Protection Regulation

 

Changes to the Privacy Policy

 

Crown Labels may update and amend this policy from time to time, and as such you should check this page regularly to ensure that you are still in agreement with any changes. This policy was last updated on 18th June 2020.

 

How can I get in touch?

 

You can contact a member of our team either through our contact form, emailing sales@crownlabels.co.uk or by calling the office on 01709 363 888.

If you do not feel that you have received a satisfactory response or believe that your personal data is not being processed in accordance with the law, then you can complain to the Information Commissioner’s Office. 

 
 
 
 
 
 
 
 
 

Additional Links and Information

 

We amended our Privacy Policy on 18th June 2020 with information about Hotjar, a newly implemented service used by Crown Labels to better understand user behaviour and further optimise our website design and experience.

This Privacy Policy was amended on 22nd July 2019 with additional information relevant to new mail list sign up forms, subscription options and guide requests. An update was also added to describe internal link identifiers (>) and external link identifiers (↗). 

 

The policy was previously updated on 17th May 2018 to incorporate new requirements set out by the General Data Protection Regulation (GDPR). More information about the GDPR, the Data Protection Act and your various rights are available at the Information Commissioner's Office (external link).

 

Crown Labels Mfg Co Ltd © 2020

High quality self adhesive labels and stickers, manufactured in Yorkshire since 1989.

Unit 5 Ignite, Magna Way, Rotherham, South Yorkshire, S60 1FD

E: sales@crownlabels.co.uk  T: 01709 363 888 

Registered in England No 4034199